iHerb carries one of the largest selections of natural supplements, home, and personal care products, and even pet care products in the world. It has two distribution centers, in Kentucky and California, each offering real-time stock information. iHerb has been certified by NSF International as a Good Manufacturing Practices facility.
- Large Variety of Products
- Ratings on Products
- Promotions and Shipping Rates
Large Variety of Products
iHerb.com has over 35,000 products from more than 1,000 brands. Products include the following categories: Supplements, Vitamins, Herbs, Beauty Products, Skin Care, Grocery, Kids & Babies, Sports, and Pets. Each of these categories has several subcategories to help you narrow down your product search. Each subcategory features several products to match your specific search criteria. For added convenience, the website can be browsed in six languages: English, Japanese, Russian, Chinese, Korean, and Spanish. The iHerb app gives customers easy access to their shopping needs. Customers can even find vitamins and supplements that provide digestive care, along with other sleep aids and gummy vitamin products.
Ratings on Products
The individual product pages feature star ratings so you can see how previous customers liked the product. There is also a section at the bottom of the page with additional product information, including description, suggested uses, warnings, supplement facts and ingredients. The iHerb website also includes product specifications such as shipping weight, product code, UPC code, package quantity, dimensions, and expiration dates.
Promotions and Shipping Rates
iHerb’s online store features a promotional discount, as well as a link that will take you to a full list of all the current promotions and sales. iHerb offers rewards through a referral program, known as iHerb Rewards. When you sign up, you’ll receive a discount on your first order and a referral code to share with friends and family. When they shop at iHerb and use the code they’ll receive discounts as well. The company also offers a variety of delivery service options for your iHerb order. International shipping rates are available on the iHerb website.
- Expedited 1-5 Day – Free shipping for orders over $20.00 regardless of weight, anywhere in the contiguous United States.
- Expedited 2-Day – Free shipping for orders over $60.00 anywhere in the contiguous United States.
- UPS Next-Day, Economy – Special: Flat $8.00 fee for the first 8 pounds, anywhere in the contiguous United States.
- UPS Next-Day, Expedited – Flat $12.00 fee for the first 12 pounds, anywhere in the contiguous United States.
- Priority or First Class Airmail – 20 lbs, maximum. This shipping method is limited to orders that have a value of $80.00 or less and weigh less than 20 pounds.
- Reports of Mishandled Items and Issues
Reports of Mishandled Items and Issues
Although iHerb is known to be cheaper than most options it is known to cut costs in important areas. There is a common complaint with how customer service handles consumer issues. Customers often experience misplaced packages or receive the wrong item. The return policy can also be tricky to navigate. The Better Business Bureau® gives this company an F and has received tons of complaints against the company.
The Bottom Line
iHerb offers a user-friendly website as well as an app for on the go access. It offers ample information on each product for an informed decision. iHerb reviews fall short of excellence based on customer experience. Many consumers have found that working with iHerb’s customer service representatives, along with the iHerb guidelines, can be frustrating and overwhelming. While iHerb is known for its vast selection of natural supplements, herbs, and other products for your home, customer service is key to a successful brand.